Helpdesk Technician

Just A Description...

Helpdesk Technicians are expected to perform the following job functions while working closely with system administrators and other technical support team members to resolve complex customer problems and issues for all corporate computers.

Why Join Boostability?

• Semi-annual bonus and raise
• Paid time off, 10 paid holidays, and a paid floating holiday
• Health, dental, orthodontia, vision, and 401k benefits
• Internet allowance
• HSA company match
• Great company culture
• Work-from-home structure

Compensation: $14 - $19/hour depending on experience.

Schedule: Monday through Friday from 8 am to 5 pm.

What You’ll Be Doing...

• Answer helpdesk request tickets from employees
• Install software and applications for users as needed.
• Troubleshoot complex scenario-based problems with corporate workstations.
• Image and rollout computers and workstations.
• Work with system administrators to identify and resolve more complicated problems.
• Effectively present solutions to customers and co-workers.
• Provide feedback from customers to product teams.
• Document required bug fixes and feature improvements for end-users.
• Provide support to remote employees via Remote Desktop
• Other responsibilities or assignments as needed.

What You’ll Need To Succeed…

• Good consulting and problem-solving skills.
• Able to work well in the face of tight deadlines and tough technical challenges.
• Strong written and spoken communication skills.
• Ability to effectively juggle and prioritize multiple tasks.
• Prompt, responsive, responsible, and friendly approach to dealing with customer problems.

Special Considerations: Experience with any of the following: Windows 10/11, macOS, Active Directory, desktop support, Remote Desktop, VPN, GSuite, virtualization technology and Imaging.

Boostability's Culture… We want our "Boosters" to truly enjoy coming to work every day. Job fulfillment is important to us, as is having fun at work! At Boostability, it's all about people, not employees. People matter at Boostability. We are dedicated to a culture that respects, celebrates, and seeks out the uniqueness of every individual in an atmosphere where it’s safe to be you… Every. Single. Day! Every person has their own voice that deserves to be heard and included. Here, we appreciate the sound our people’s global voices make and the harmony in our culture they create. Because here, you get to be you… all of you!